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Refund policy

Refund & Return Policy

Papaw Bills Trading Post / Spoiled Brat™
Connelly & Friends Enterprises LLC
1637 Ostrander Rd, Kelso, WA 98626
Email: support@spoiled-brat.com | Phone: (253) 353-6472

30-Day Satisfaction Guarantee

We stand behind every product we sell. If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will work with you on a resolution.

How to Request a Refund or Return

  1. Email support@spoiled-brat.com with your order number and the reason for your request.
  2. We respond within 1–2 business days with instructions.
  3. Approved refunds are processed back to your original payment method within 5–10 business days.

What We Offer

  • Full refund to your original payment method
  • Replacement item shipped at no charge
  • Store credit
  • Partial refund where applicable

Damaged or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, we will replace it or issue a full refund. You do not need to return the item on our error.

Personalized & Custom Orders

Custom-engraved or embroidered items are made specifically for you and cannot be returned for preference changes. However, if there is any craftsmanship issue or order error, we will correct it at no charge.

Non-Returnable Items

  • Items returned more than 30 days after delivery without prior approval
  • Items showing clear signs of misuse or intentional damage

Contact Us

Papaw Bills Trading Post / Spoiled Brat™
1637 Ostrander Rd, Kelso, WA 98626
Email: support@spoiled-brat.com
Phone: (253) 353-6472
Hours: Monday–Friday, 9am–5pm PT

Hi! 👋
🐾
Spoiled Brat Support
🟢 We're here to help!
Hey there! 👋 Welcome to Spoiled Brat. What can we help you with today?
📦 Orders & Shipping
Your order ships free — standard delivery is 7–15 business days. You'll get a tracking email once it ships. 👉 Track your order here
Yes! Shipping is always free on every US order. No minimum. No account needed. No hidden fees. Ever.
Standard delivery is 7–15 business days. Most orders arrive within 10 days. You'll get a tracking number by email once your order ships.
🔄 Returns & Refunds
We offer a 30-day satisfaction guarantee. Contact us within 30 days with your order number and we'll issue a refund, replacement, or store credit. 👉 Full refund policy
Once approved, refunds are processed within 3–5 business days back to your original payment method.
🏷️ Products & Personalization
Add your dog's name and your phone number in the order notes at checkout. Or email us right after ordering and we'll update it manually.
All our products ship from US-based warehouses. We do not ship from overseas.
💰 Pricing & Discounts
Our prices beat Amazon every day — no games. The Amazon compare price shown is what Amazon charges for the same item. We charge less and ship free.
Discount codes apply automatically at checkout on sale items. Follow us on TikTok for exclusive deals!
🙋 Need More Help?

Reach Papaw Bill directly:

💬 Text — (253) 353-6472 📞 Call — (253) 353-6472 ✉️ Email — support@spoiled-brat.com 📘 Facebook Messenger

We reply within a few hours

✉️ Send Us a Message