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Shipping policy

Shipping Policy

Papaw Bills Trading Post / Spoiled Brat™
Connelly & Friends Enterprises LLC
1637 Ostrander Rd, Kelso, WA 98626
Email: support@spoiled-brat.com | Phone: (253) 353-6472

Free Shipping on Every US Order

We offer free standard shipping on all orders to the contiguous United States. No minimum purchase required. No membership needed. No hidden fees at checkout.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Custom and personalized items (engraved collars, embroidered sets) may require 2–5 business days to prepare before shipping.

Estimated Delivery Times

  • United States (Standard): 7–15 business days from ship date
  • Expedited (where available): 3–7 business days from ship date

Delivery estimates start after your order is processed and handed to the carrier. You will receive a tracking number by email once your order ships.

Order Tracking

Track your order anytime at spoiled-brat.com/pages/track-your-order or reply to your shipping confirmation email.

Lost or Delayed Orders

If your order appears lost or is significantly delayed beyond the estimated window, email us at support@spoiled-brat.com with your order number and we will investigate and make it right.

Contact

Papaw Bills Trading Post / Spoiled Brat™
1637 Ostrander Rd, Kelso, WA 98626
Email: support@spoiled-brat.com
Phone: (253) 353-6472
Hours: Monday–Friday, 9am–5pm PT

Hi! 👋
🐾
Spoiled Brat Support
🟢 We're here to help!
Hey there! 👋 Welcome to Spoiled Brat. What can we help you with today?
📦 Orders & Shipping
Your order ships free — standard delivery is 7–15 business days. You'll get a tracking email once it ships. 👉 Track your order here
Yes! Shipping is always free on every US order. No minimum. No account needed. No hidden fees. Ever.
Standard delivery is 7–15 business days. Most orders arrive within 10 days. You'll get a tracking number by email once your order ships.
🔄 Returns & Refunds
We offer a 30-day satisfaction guarantee. Contact us within 30 days with your order number and we'll issue a refund, replacement, or store credit. 👉 Full refund policy
Once approved, refunds are processed within 3–5 business days back to your original payment method.
🏷️ Products & Personalization
Add your dog's name and your phone number in the order notes at checkout. Or email us right after ordering and we'll update it manually.
All our products ship from US-based warehouses. We do not ship from overseas.
💰 Pricing & Discounts
Our prices beat Amazon every day — no games. The Amazon compare price shown is what Amazon charges for the same item. We charge less and ship free.
Discount codes apply automatically at checkout on sale items. Follow us on TikTok for exclusive deals!
🙋 Need More Help?

Reach Papaw Bill directly:

💬 Text — (253) 353-6472 📞 Call — (253) 353-6472 ✉️ Email — support@spoiled-brat.com 📘 Facebook Messenger

We reply within a few hours

✉️ Send Us a Message